FAQ

Map

Check in is a free service if you are able to collect your key from the key safe box, however we do offer a meet and greet service if you wish us to show you around the apartment.

Meet and greet – £20 (plus £10 per hour thereafter for late arrivals).

Out of hours meet and greet – 9pm-midnight – £40 (plus £10 per hour thereafter for late arrivals, until midnight)

The meet and greet service must be booked at least 24 hours prior to arrival. An estimated time of arrival must be given.

We appreciated every guest that books directly with us instead of via a third party booking agent.

So, if you booked directly with us your check in time is anytime after 1 pm.

If you have booked your stay with us via a third party your check-in time is anytime after 3 pm.

If you want to reserve early check in, late check out, or parking, or anything else please reply to this email and we will send out an additional invoice.

Please send your question by email. We’ll get an automatic notification so we won’t miss your question.

We’ll get back to you as soon as we can.

Office hours are 9am – 6pm Monday to Friday.